MOHO5 update download failed; free download again?

Vincent · Post by **Vincent** » Thu Oct 05, 2006 11:36 am

Hello,

I downloaded the update to MOHO. Everything went fine at first. Unfortunately the download failed. I received a 33.1 MB file containing a corrupted .zipfile.

If I start the download for a second time which serial number am I to type in, my old Moho serial or the new one in the invoice?

Besides, what should I do if the second download fails again?

Regards

Vincent

moorsel · Post by **moorsel** » Thu Oct 05, 2006 1:00 pm

Just go to the content paradise site, log in and see under "View My Stuff" (at the left side of the screen. You will see all your content paradise products and AS will be one off them, there is a download link shown for the zip.

Gr,
Frank

Patmals · Post by **Patmals** » Thu Oct 05, 2006 1:09 pm

And i suggest keeping the webpage open too..logged in.

It seems to help.

WHILE your downloading, i mean

MikeHart · Post by **MikeHart** » Thu Oct 05, 2006 2:02 pm

If you still have problems, open a ticket at Contentparadise. Describe your problem and I'm sure they will help.

Vincent · Post by **Vincent** » Thu Oct 05, 2006 7:53 pm

Thanks for the help, Mikehart, Moorsel and Patmals,

I already sent a ticket, but I have not received an answer yet. Found the page with the zipfile that contained the download information "1 of 10" . I wonder whether this means to say that I have got 9 tries left until the offer of a free update finally will become invalid ...

Kind regards

Vincent

Patmals · Post by **Patmals** » Thu Oct 05, 2006 10:44 pm

Hi VIncent,

Yes, the "1 of 10" means the attempts out of 10.

This can be reset if needed i believe.

Good luck with it

Bones3D · Post by **Bones3D** » Fri Oct 06, 2006 3:22 am

I've had problems downloading purchased content from content paradise in the past as well. My solution has been to completely close off all windows to content paradise immediately after a download starts. For some reason, this has been the only successful method I've used after 30 hours and nearly 2 gigs of failed download attempts. (I think it has something to do with their user interface contacting the server every few seconds and overloading it with requests.)

Also, their server configuration is really weird in that it sends an "End of File" signature prematurely instead of simply allowing the client to time out, which renders any partial download from them impossible to resume.

Needless to say, with those two factors, the server traffic is probably around 50% redundant transfer attempts.