Moho 12.2 still crashes constantly

[Syncs]

This is just an observation. I can appreciate that you are frustrated and fed up with the software, but if your example video is titled "Why I'm quitting Moho", that's poor psychology if you are asking for help. It's difficult to see why people might want to help you if you're not going to be using the software in future. Have you contacted user support? They might have something constructive to offer.

Thanks for the advice

I thought long and hard about the title of my video and maybe not the best, i am seriously considering quitting using the program, so it is accurate, if it worked for me like it said on the tin, i would never consider quitting it as i really do like the work the people over at smith micro do in particular Moho, i have put an uncountable amount off hours into it trying to learn it the best i can as prior to me finding it a year ago i had absolutely no previous animation or rigging knowledge. I'm dreading the thought of having to do that again with a new program and learn from scratch. However i am trying todo a webseries and i can no longer move forward with it because of the constant crashes.

im fine if the people over at smith micro decide to not help me because im quitting a program i paid my hard earned money for that doesn't work, my goal was to highlight that there is a problem and if it prompts 1 person over at smith micro into looking into the crashing problem and maybe fix it not for me but the wider community im happy.

[synthsin75]

As far as the layer ordering by smart bone, if you have any other smart bones with layer ordering keyframes for the same group, this will be a conflict.

[Syncs]

As far as the layer ordering by smart bone, if you have any other smart bones with layer ordering keyframes for the same group, this will be a conflict.

Thanks, yes I know that rig has things built in to avoid the conflicts so I know it's not that. But thanks

[SimplSam]

im fine if the people over at smith micro decide to not help me because im quitting a program i paid my hard earned money for that doesn't work, my goal was to highlight that there is a problem and if it prompts 1 person over at smith micro into looking into the crashing problem and maybe fix it not for me but the wider community im happy.

I feel your pain after watching the video.. but I believe that you still have not raised the issue directly with SM support? @ https://support.smithmicro.com/

You paid your money - you should get (request/demand) your support. This forum is not SM support.

Don't get me wrong. I think MH12 is weak when it comes to protecting itself against crashes and code violations. I can make the system crash easily in script - just by using a nil value instead of a valid integer when calling to some built-in functions.

There can be many reasons that a program will crash. And there can be something 'unique' about your projects or computer configuration - that trigger the issues. The sooner you get you config information and project source over to support - the sooner they can run it in debug mode and identify (and hopefully fix) the issue.

[Benjamin Mitchley]

My latest crash.
Windows 10 Home, Intel i7, 64 bit, 8,00 GB ram, GeForce 950.
After animating characters in a project and saving the project by going to 'File' and then 'Save', program hangs 'not responding' and then encountered an error and needs to close program.
On reopening Moho Pro 12.2 and the project save, a window opens with:
'Moho-Could not open file-Error details-Failed to parse JSON document'

The file does not open at all.
The error was reported to Smith Micro Support and I'm waiting for a response.

[NealF2]

I'm on Moho Pro 14 and it crashes constantly.
Still trying to figure out why. VERY frustrating.

[synthsin75]

On reopening Moho Pro 12.2 and the project save, a window opens with:
'Moho-Could not open file-Error details-Failed to parse JSON document'

You should consider getting the latest free update for v12, from here: https://my.smithmicro.com/

[SimplSam]

..

You should consider getting the latest free update for v12, from here: https://my.smithmicro.com/

That post was over 8 Years ago ...

[synthsin75]

Oh, thread necromancy.

[hayasidist]

I'm on Moho Pro 14 and it crashes constantly.
Still trying to figure out why. VERY frustrating.

first place I'd look is the custom tools you have installed. There have been instances where people using some older Mynd tools have reported crashes using them. But there may be other reasons.

[NealF2]

Thanks.

I haven't installed anything. It's a pristine version of the latest update.
But I had trouble like this for a long time. Even with earlier versions.

For a while I thought is was just that I was too new and was causing it through ignorance. But when all I do is move a layer and it crashes, it's pretty much not me.

I'll try to keep good records of what I did to make it happen. Probably should get in touch with the company, too.

[Greenlaw]

Are you using imported files? Moho is very stable on my computer, and when something like this happens, my instinct is to check the validity of imported files. This can be sound, images, or video. Even if they appear to import correctly, there may be something about the files that makes the project unstable.

If the crashing occurs predictably and frequently, the problem item can be easier to track down. Just remove a suspected item and see what happens. And if the crashing continues, try removing something else.

When you find which item is causing the crash, try re-exporting the file from the source program. If that's not possible, try opening the file in another compatible program and resaving it. Re-saving the file might correct whatever was wrong with the file.

Third-party scripts are what I tend to suspect next, but it sounds like this isn't the case here.

After that, I might suspect the project file itself. In this case, I first try importing the data into a clean project file and working with the new copy. Hopefully, whatever was wrong in the original project will be left behind.

If that doesn't help, I might try deleting suspected Smart Bone Actions or other complicated setups, and recreate them. Or if you have an older version of the file or setup, check its stability and, if it's good, import it from there.

If none of the above helps, perhaps it's a conflict with another program installed on the computer? Some kind of tool or utility? Or maybe an outdated graphics card driver?

I don't know if any of these suggestions will fix the problem, but hopefully they will give you some ideas for what to look for.