Moho 14.30 crashing on opening

[whelandw]

New MBPro, Tahoe OS, M4 Max Chipset, 48GB Ram
Used Tme Machine to restore files from my old MBPro. All of the applications I have tested so far have worked properly. Moho 14.30 crashed immediately with the message: “A fatal error occurred loading the application. Reinstall the application to correct the problem. (Error -7089)”. I removed the restored Moho application and attempted to reinstall Moho 14.30 with a new copy I just downloaded from the Blue Marble server. Same problem, same message. I bought the hubby the same computer as my new unit and installed iMoho 14.30 on his system. His Installation went fine. (Happy husband, except for having to help me troubleshoot ) That rules out a corrupted downloaded installation file. My guess is there are some hidden files somewhere that I am unaware. Short of reinstalling the OS and all my applications does any one have further suggestions? Thank, Debby

Crash Log
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process: Moho [1554]
Path: /Applications/Moho.app/Contents/MacOS/Moho
Identifier: com.lostmarble.moho
Version: 14.3 (14.3)
Code Type: ARM-64 (Native)
Role: Foreground
Parent Process: launchd [1]
Coalition: com.lostmarble.moho [1665]
User ID: 501

Date/Time: 2025-10-13 14:29:14.3594 -0400
Launch Time: 2025-10-13 13:57:35.9079 -0400
Hardware Model: Mac16,5
OS Version: macOS 26.0.1 (25A362)
Release Type: User

Crash Reporter Key: A0083AB8-ADB1-A674-98FF-4D81C1843CA3
Incident Identifier: 20AE20E3-BD84-4B4A-9684-2874BB12586A

Sleep/Wake UUID: 05F1A0CD-8745-45E7-8B40-7400F0A20E01

Time Awake Since Boot: 3100 seconds
Time Since Wake: 2560 seconds

System Integrity Protection: enabled

Triggered by Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 6, Abort trap: 6
Terminating Process: Moho [1554]


Application Specific Information:
abort() called

Thread 0 Crashed:
0 ??? 0x7ff890a2ab80 ???
1 libsystem_kernel.dylib 0x7ff804939826 __pthread_kill + 10
2 libsystem_pthread.dylib 0x7ff804975b5a pthread_kill + 259
3 libsystem_c.dylib 0x7ff804886376 abort + 126
4 Moho 0x100a657d8 LM_ProductActivationUI::HandleFatalError(int) + 392
5 Moho 0x100a68fac ProductActivationUIBase::CheckLicense(bool&, ProductActivationUIBase::E_CheckLicenseConnectedStatus&) + 1244
6 Moho 0x100498c23 MohoWnd::OnCreate() + 227
7 Moho 0x1006ad7b7 LM_Wnd::PrepareToShow() + 1351
8 Moho 0x1006adc19 LM_Wnd::Show() + 25
9 Moho 0x1004984af MohoWnd::Show() + 15
10 Moho 0x1004bc9a5 MohoWnd::MohoWnd(char const*) + 4693
11 Moho 0x10046cb07 Moho::ReadyToRun(char const*) + 8199
12 Moho 0x10066d282 -[LMi_AppDelegate applicationOpenUntitledFile:] + 50
13 AppKit 0x7ff8088734d6 -[NSApplication _doOpenUntitled] + 422
14 AppKit 0x7ff808d1587b __58-[NSApplication(NSAppleEventHandling) _

[Víctor Paredes]

Hi. The -7089 error code means a Moho support file has gotten corrupted on your Mac. Make sure you've completely closed out of Moho (this is important, as it won't work if Moho is still
open), then open up Finder. With Finder open, click on the GO > GO TO FOLDER menu. With that open, copy and paste this directory path:

/Users/Shared/Library/Application Support/

to go to that directory. Once there, delete the "Lost Marble" folder.

Restart Moho and see if it works any better now.

[whelandw]

That was it! I knew there had to be a file somewhere! Thanks so much for your expert advice and quick response to my problem Víctor Paredes. Debby