Have some issues while working on Cintiq!!

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onurdemirsoy
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Have some issues while working on Cintiq!!

Post by onurdemirsoy »

I bought Cintiq 27QHD a few days ago and start working with Anime Studio. The cursor freezes when I right click to a group layer. It also happens when I left click to a tool. (For example Add Point or Transform Points) The cursor keeps its position until I right click again. Would you please help me? Why does it happen?

I appreciate if you ll solve my issue. Thank you.
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Lukas
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Re: Have some issues while working on Cintiq!!

Post by Lukas »

I'm using the same one and don't have this issue. I could do some testing and see if I can replicate the issues.

What OS are you on and does this happen every time you or only sometimes?
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onurdemirsoy
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Re: Have some issues while working on Cintiq!!

Post by onurdemirsoy »

Lukas wrote:I'm using the same one and don't have this issue. I could do some testing and see if I can replicate the issues.

What OS are you on and does this happen every time you or only sometimes?
I am using Windows 10 x64. It sometimes happens.
I deselected Windows Ink from Wacom Properties panel and it looks like it is working nice now. I will write again if it will happen again.
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Greenlaw
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Re: Have some issues while working on Cintiq!!

Post by Greenlaw »

onurdemirsoy wrote:I am using Windows 10 x64. It sometimes happens.
I deselected Windows Ink from Wacom Properties panel and it looks like it is working nice now. I will write again if it will happen again.
I seem to recall having a similar problem with my Wacom Cintiq Companion 2 tablet computer after I installed Windows 10 about a year ago. I don't remember exactly what I did to fix it but your solution sounds familiar.

I have a large desktop Cintiq at work and no problems with using ASP on it there. Running on Win 7 though.
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onurdemirsoy
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Re: Have some issues while working on Cintiq!!

Post by onurdemirsoy »

Disabling Windows Ink solved my issue. Come here to say that.
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Víctor Paredes
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Re: Have some issues while working on Cintiq!!

Post by Víctor Paredes »

onurdemirsoy wrote:Disabling Windows Ink solved my issue. Come here to say that.
What AS version do you have?
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onurdemirsoy
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Re: Have some issues while working on Cintiq!!

Post by onurdemirsoy »

Víctor Paredes wrote:
onurdemirsoy wrote:Disabling Windows Ink solved my issue. Come here to say that.
What AS version do you have?
Latest version. Anime Studio Pro 11.2.1 x64 Wndows 10
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