ASP doesn't accept serial and can't create support ticket!

paulcopeland · Post by **paulcopeland** » Wed Jun 08, 2011 8:37 pm

Hello.

I have two issues and I hope someone here can help. Thank you.

Yesterday I purchased ASP Pro 8 and received the serial numbers.

I have tried to enter the serial number/s into the demo to turn it into the ASP pro 8 version, but when I enter either serial number that I was given I get a response that the serial number/s is incorrect

I have tried to contact support, but seem to be doing something wrong as I cannot complete the input fields without an error message coming back.

I hope there is someone out there who can help me with these issues.

Thank you.

Paul.

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sbtamu · Post by **sbtamu** » Wed Jun 08, 2011 8:48 pm

To quote jonbo

"vidi, use all caps, hyphens, no O's zeros instead, no I's ones instead.
_________________
Revenge is a dish best served with BBQ sauce and cold beer"

jonbo · Post by **jonbo** » Wed Jun 08, 2011 8:53 pm

also if you try copy and paste that there isn't a space before or after the serial#, this is what happened to someone today and once the space was left out the serial# worked.

Belgarath · Post by **Belgarath** » Fri Jun 10, 2011 10:49 am

Regarding the Smith Micro contact thing, it looks like you're using IE8, right? See the red asterisk with the "Product" in your screenshot? You didn't fill it out, so you're getting a "Product requires a value" error (the same way that leaving "Subject" blank will give you a "Subject requires a value" error message).

IE8 does something weird where the Product field doesn't display properly. This has been fixed in IE9, so if you upgrade to IE9 you ought to be able to see and use that field properly. But there is a workaround in IE8 - go to TOOLS > COMPATIBILITY VIEW and that ought to get it showing up.