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I entered an incorrect email address when purchasing the upgrade from version 13.5 to version 14.

Posted: Mon Sep 18, 2023 1:06 pm
by animator SungWon
I entered an incorrect email address when purchasing the upgrade from version 13.5 to version 14.

I contacted Moho, but there was no response.
Is there any other way to check the serial number of version 14 that I purchased?

I entered the wrong email address to receive the serial number when purchasing, and there is no way to check it again... :cry:

Re: I entered an incorrect email address when purchasing the upgrade from version 13.5 to version 14.

Posted: Mon Sep 18, 2023 5:10 pm
by SimplSam
How did you contact them?

https://lostmarble.com/support/

or

https://moho.lostmarble.com/pages/contact

(if you did one - try the other)

Re: I entered an incorrect email address when purchasing the upgrade from version 13.5 to version 14.

Posted: Mon Sep 18, 2023 7:24 pm
by animator SungWon
SimplSam wrote: Mon Sep 18, 2023 5:10 pm How did you contact them?

https://lostmarble.com/support/

or

https://moho.lostmarble.com/pages/contact

(if you did one - try the other)
I inquired through two links.
I didn't get a reply from either side...

Add to
sales@lostmarble.com
I also sent an inquiry email through .

I am waiting for an answer... :(