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Anime Studio Support
Posted: Tue Feb 21, 2017 11:03 am
by toshiyori
I have tried several times to talk to support, 949-362-5800 no answer. How can I talk to a technication (TALK) not email. I have had the same problem now for 3 weeks & getting nowhere, Please help me.
Re: Anime Studio Support
Posted: Tue Feb 21, 2017 11:35 am
by synthsin75
Smith Micro seems to be in a transition period. They've had layoffs, and that may include support staff.
Re: Anime Studio Support
Posted: Tue Feb 21, 2017 12:13 pm
by Lost Marble
Seems funny that I don't know this for sure, but I think tech support stopped doing phone support quite a while ago. Keeping up with phones is very difficult or expensive to keep up a large support staff.
There is still a tech support staff, but I think you have to contact them via an online form.
https://support.smithmicro.com/