Moho Animation Forum

What happens with the anime studio support???? ... Can anyone tell me????
They never solve any problems even I create many incidents.... They have the worse support EVER!!

They even NEVER answer any incident. I only received an automatic email telling that one incident was created.

Some of the incidents I sent in the past now appear as a SOLVED in the support historic.... and they NEVER solved any of my questions.

My last problem is that we just reinstall our MAC computers with the new Josemite System and after Deactivate licenses before uninstall AS we couldn't install it again.... so NOW WE CAN'T USE ANIME STUDIO even we paid for it.
THERE'S NO WAY TO CONTACT WITH THEM!!. In the past the only way was through a live chat but I tried these last days and the website said is not working.

Can anyone tell me how can I contact with the AS support?.

Thank you

https://support.smithmicro.com

You must submit a ticket. There is no more chat.
You most likely can't use Anime Studio because all of your activations got used up or lost somehow.
If you contact support, they will need your serial number to look it up in the system and clear out the used up activations.

I can't speak to any of your previous support tickets, but if they had asked for some clarification or more details on which they do frequently, and they hadn't heard back after a period of time, they may have closed the ticket.
Please follow-up again inquiring. I can assure you that they are not trying to purposely end your contact.
They are here to support you and help resolve your issues.

Kind Regards,
Jason-

I had already created an incident... but the answer came after one week.
Finally I could solve it.
I know AS support want to help.... but sometimes they are delayed in the responses. I need to use the software every day and I can't wait one week.

Thank you

BTW... thanks to the people on the forum to always try to help. This forum is a big big help.